Shipping, Returns & Contact

Shipping within India

• Orders are usually packed and dispatched within 2 business days.
• After dispatch, delivery typically takes up to 72 hours across India. Metro cities usually receive orders in 1–2 days.
• Hyderabad & Secunderabad: same-day delivery is available via Porter, Uber or Rapido at an additional charge, subject to availability.
• Shipping charges depend on weight and delivery pincode and are shown in your basket before you pay. Orders above the free-shipping value shown in your basket ship free.
• Cash on Delivery is available with a ₹50 COD charge, added at checkout.

Ready stock vs made-to-order

• Most of our pickles, podis and snacks are made in small batches and kept ready, so they follow the dispatch times above.
• Some items, including most of our Non-Veg Pickles (specially made by Raju's of Bhimavaram), are made to order. These need extra preparation time before dispatch. We'll message you on WhatsApp with the expected dispatch date.
• If your basket has both, we usually send everything together once the made-to-order items are ready, unless you ask us to split the shipment.
• If an item becomes unavailable after you've paid, we'll let you know and refund that item in full.

International orders & gifting

• Choose US$ only when the delivery address is outside India. International shipping charges are calculated at checkout.
• Approximate international delivery: about 12 business days (standard) or about 5 business days (priority).
• Customs duties and taxes in the destination country are paid by the recipient.
• We currently cannot ship to North Korea, Pakistan, Afghanistan, Ukraine, Sudan, Russia, Cuba, Syria or the Palestinian Territories.

Living abroad and gifting to family in India? Stay on ₹ INR and enter the Indian delivery address. Your order is charged as a domestic order, with no overseas surcharge. Add a gift note in Additional Instructions if you like.

Tracking your order

• Once your order ships, we'll send the courier name and tracking details on WhatsApp.
• You can also check your order status anytime on our Track Order page, using the phone number you ordered with.

Cancellation

• You can cancel an order before it is dispatched. Message us on WhatsApp with your order ID (it starts with TPS-).
• Once dispatch has started, the order can't be cancelled.
• If we're unable to ship or deliver your order for reasons on our side, we'll cancel it and refund the full amount.

Returns, replacements & refunds

Because our products are food, we can't accept returns of items you simply don't want. But if something goes wrong, we'll make it right:

• Damaged, leaking or wrong item? Send us photos on WhatsApp within 24 hours of delivery, along with your order ID. Once verified, we'll send a replacement or refund that item.
• If we need the item back, we'll arrange the pickup. Please keep it in its original packaging.
• Approved refunds go back to your original payment method within 7 business days. For COD orders, we'll refund to your UPI or bank account.
• Not eligible for refund or replacement: opened or used products (unless damaged on arrival), items not in their original condition, sale or promotional items, and claims made after the 24-hour window.

Contact us

• Email: info@thepicklestory.com
• Address: Ground Floor, 3B, Kirkee Gate Lane, near AOC Centre, Brigadier Theograj Colony, Karkhana, Secunderabad, Telangana 500015
• We usually reply on WhatsApp within minutes during the day.